frequently asked questions
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal. All transactions are processed securely.
Can I amend or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible at uniquescents95@gmail.com or +44 7897 743277 if you need to make changes. We cannot guarantee amendments once an order has been dispatched.
How long will my order take to arrive?
UK standard delivery takes 3–5 business days. Express delivery is available for 1–2 business days. International orders typically take 7–14 business days.
Do you offer free shipping?
Yes, free standard shipping is available on qualifying orders. The threshold will be displayed at checkout.
Do you ship internationally?
Yes, we ship to selected international destinations. Please note that customs duties may apply and are the responsibility of the recipient.
What is your return policy?
If you are not satisfied with your purchase, please contact us within 14 days of receipt. Items must be unused and in their original packaging to qualify for a return.
How long does a refund take?
Once we receive and inspect your return, refunds are typically processed within 5–7 business days to your original payment method.
Are your fragrances suitable for sensitive skin?
Our fragrances are crafted with premium ingredients. If you have known sensitivities, we recommend reviewing the product ingredients listed on each product page before purchasing.
How should I store my fragrance?
To preserve the quality of your fragrance, store it in a cool, dry place away from direct sunlight and heat.