Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging, sealed and unopened
• Accompanied by proof of purchase (order confirmation or receipt)

Due to the nature of fragrance products, we are unable to accept returns on opened or used items for hygiene and safety reasons.

How to request a return

To initiate a return, please contact us at info@theuniquescents.co.uk with your order number and reason for return. We will provide you with return instructions within 2 business days.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Non-refundable items

• Opened or used fragrance products
• Gift cards
• Sale or discounted items (unless faulty)

Faulty or damaged items

If you receive a faulty or damaged item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item (subject to our return conditions) and place a new order.

Shipping costs

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

If you have any questions about our return and refund policy, please don't hesitate to contact us at info@theuniquescents.co.uk.